Mrs Nikki Errington our Practice Manager is the practice complaints officer and an appointment should be made with her to discuss any problems.

Please ask at reception for further information and for a copy of the Practice Complaints Procedure.

Our aim is to give you the highest possible standard of service, address your concerns fully, provide you with an explanation and discuss any action that may be taken.

We try to deal swiftly with any problems that may occur and hope that at the end you will feel satisfied the matter has been resolved.

All patients are advised to make appropriate use of the NHS.

Those who exploit this service may be requested to change to another practice as misuse of the system, violence or abuse of staff will not be tolerated.

The Practice wishes every patient the best of Health, Happiness and Peace of mind.

If you would like independent advice or support about your complaint, the
following organisations may be able to help:

NHS England
PO Box 16738,
Redditch,
B979PT
Telephone: 0300 311 2233
Email: England.contactus@nhs.net

Independent Complaints Advocacy Service (ICAS) Citizens Advice Bureau (CAB)
Visit: www.citizensadvice.org.uk

Action against Medical Accidents (AVMA)
Telephone: 0845 1232352
Visit: www.avma.org.uk

Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be necessary if a complaint is not made by the patient directly.

This practice has a strict policy regarding patients who do not contact the surgery in advance to cancel or change appointments and who simply Do not attend (DNA).

Therefore patients will be removed from the Practice list if they Do not attend for three appointments within a 12 month period.

Missed appointments result in:
1. Increased waiting time for appointments
2. Frustration for both staff and other patients
3. Are a waste to resources

Please ensure you keep your appointments or cancel if you are unable to attend. If you are late for your appointment, you may be asked to make an alternative appointment.

New patients

Please be aware if you fail to attend your new patient health check you will not be taken on as a patient at this practice.

Please view our Fair Process Notice Policy here.

Please read our Freedom of Information Requests policy here.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Scawsby Health Centre in the last financial year (2021/22) was £191,644 before tax and National Insurance. This is for 2 full time GPs who worked in the practice for more than six months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

From the 1st April 2015, practices are required under the GP contract to allocate a named accountable GP to all patients (including children).

Based on clinical judgement the named accountable GP will take responsibility for the co-ordination of all services where required under the NHS GP contract and ensure that they are delivered to each of their patients.

If you wish to know who your named accountable GP is please ask at Reception or telephone 010302 782208.

Please find below our Privacy Notices.

• Privacy Notice – Care Quality Commission
• Privacy Notice – Emergencies
• Privacy Notice – Employers
• Privacy Notice – Direct Care
• Privacy Notice – National Screening Programs
• Privacy Notice – Payments
• Privacy Notice – Public Health
• Privacy Notice – Risk Stratification
• Privacy Notice – Safeguarding
• Privacy Notice – Summary Care Record
• Privacy Notice – NHS Digital

This practice supports the governments NHS Zero Tolerance Campaign.

• General Practitioners
• Nurses
• Staff
All have the right to care for others without fear of being assaulted or abused
In order to protect our staff and other patients.

We respectfully point out that the following inappropriate behaviour will not be tolerated at this practice:
• Swearing
• Threatening or abusive behaviour
• Drunkenness
• Verbal/Physical abuse

Such behaviour has a marked effect on everyone therefore where such behaviour is observed we will:
1. Withdraw from treating the patient
2. Ensure those involved are removed from the
premises
3. Take the appropriate measures to remove the
patient registration from the practice